Refund policy

At Gloss Leather, we are dedicated to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your jacket, we offer a straightforward return process for a full refund.

30-Day Return Window

You have up to 30 days from the date of receiving your order to initiate a return request. Please note that returns will only be accepted for items in unworn condition with all original tags still attached.

Streamlined Return Process

Our return process is designed to be simple and straightforward. Just follow these steps:

• Contact us at info@glossleather.com to initiate your return.
• For UK/US/Canadian returns, use our fast-tracked return shipment service for a flat rate shipping fee of $19.99 USD. For returns from other countries, a different process applies.
• Alternatively, you can use your own shipping service. Email us the tracking number along with your order number for timely processing.
• Pack the item(s) securely to ensure they arrive in pristine condition for resale.

Refund Process

Once we receive your returned item, we will promptly issue a full refund for the original purchase price. Please note that associated shipping fees are non-refundable. Refunds are typically processed within 1-3 working days.

Special Considerations

All Leather Jackets: Due to high demand, exchanges for Belvedere Brown Leather Jacket are not available. If you need a different size, please make a separate purchase, and we will process the initial purchase as a return for a refund.

Accessories and Small Items: Certain items, such as Belts, Bags, and other small accessories, are final sale and not eligible for return or exchange.

International Returns

For customers residing outside of the UK/Canada/USA, please note the following guidelines for returning items:

• You are responsible for mailing the return to our London office using a trackable service.
• Ensure to complete customs forms and invoices accurately. Mark the items as a return and reference the original order number (which we can provide).
• Declare the value of the returned items at no more than USD 30.
• Failure to follow this process may result in us incurring taxes and duties on the item for a second time, which may be deducted from your refund.

Additional Information

• Items purchased at a discount greater than 30% are eligible for store credit only.
• Discontinued items are not eligible for a refund.
• Custom orders are non-returnable as they are tailored specifically to your body size/shape.
• Wear and tear on full-grain leather is normal, but please contact us within 60 days of delivery for any concerns.
• We are here to make your shopping experience as smooth as possible. If you have any questions or need assistance, do not hesitate to reach out to us at info@glossleather.com.

Contact Information:

Gloss Leather Private Limited

United States:
112 kampfe pl North bellmore New York 11710
+1 347-901-2416